Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

The Terrace is perfectly situated in the heart of Tarzana. Nearby Lake Balboa at Balboa Park offers boating, jogging and walking paths, and plenty of scenic picnic spots. Along Ventura Boulevard, you will find endless shops, boutiques, and restaurants to suit every taste and budget. Every Sunday, the local Farmer’s Market is a must-visit. Whether you prefer indoor activities, outdoor adventures, or simply exploring new places, Tarzana and the surrounding communities offer something for everyone. From Tarzana, the Orange Metro Line provides quick connections to Downtown Los Angeles, Universal City, and Warner City. You’ll also enjoy easy access to Encino, as well as the I-405 (San Diego) and 101 (Ventura) freeways—making commuting and travel simple. No matter what brings you to Tarzana, the San Fernando Valley is a wonderful place to call home.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a dishwasher and microwave.

What amenities are available?

Yes, we feature a beautiful outdoor spa with a resort-like atmosphere. There’s also an outdoor BBQ area, perfect for enjoying quality time with friends and family.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.